At cpunk, your privacy matters. This Privacy Policy explains exactly what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a Filipino player. We have written this in plain Philippine English so it is easy to understand — no legal jargon, just clear and honest information about how we take care of your data.
When you register on cpunk, we collect your name, date of birth, email address, and mobile number. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 21 years, and keep your account secure. We may also ask for a government-issued ID to complete identity verification in line with Philippine regulations. Your identity details are stored securely and are never sold to third parties. We only use this information to operate your account and comply with our legal obligations.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your GCash or Maya account details and bank transfer references. We do not store full card numbers or sensitive payment credentials on our servers — these are handled by our certified payment partners. Transaction records are kept for accounting, fraud prevention, and regulatory compliance purposes. If you contact us about a payment issue, we may need to reference your transaction history to resolve it. All payment data is encrypted in transit and at rest.
We record your activity on the platform, including the games you play, your session durations, bet amounts, and win or loss history. This data helps us personalise your experience, calculate your VIP tier progress, and identify any unusual patterns that may indicate a problem with responsible gaming. Usage data also helps us improve the platform and fix technical issues faster. We may use anonymised and aggregated gameplay data for internal analytics — this data cannot be used to identify you personally. Your gaming history is accessible to you at any time through your account dashboard.
When you access cpunk through a browser or the mobile app, we automatically collect certain technical data such as your IP address, device type,operating system, browser version, and general location based on your IP. This information helps us detect suspicious login attempts, prevent unauthorised access to your account, and ensure the platform works correctly on your device. We do not use your precise GPS location unless you explicitly grant permission. Technical logs are retained for a limited period and are used solely for security and platform stability purposes. This data is never used to build advertising profiles or shared with marketing companies.
If you contact our support team by email or through the platform, we keep a record of your messages and our responses. These records help us resolve your issue accurately and improve the quality of our support over time. We may also send you account-related notifications such as deposit confirmations, security alerts, and updates to our terms or this Privacy Policy. You can opt out of non-essential communications at any time by updating your notification preferences in your account settings. We will never send you unsolicited promotional messages from third-party brands.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have clear rights over your personal data. Here is what you can do at any time.
You can request a copy of all personal data we hold about you at any time. We will provide this within a reasonable timeframe and in a format that is easy to read. Simply contact us at [email protected] with your request and we will process it promptly. Access requests are free of charge and will be fulfilled within 15 business days. We may ask you to verify your identity before releasing any data to protect your account security.
If any of your personal information on file is inaccurate or out of date, you have the right to request a correction. You can update basic details like your email address directly in your account settings, or contact support for changes that require verification. We will action correction requests promptly and confirm once the update has been made. Keeping your information accurate helps us serve you better and ensures your withdrawals are processed without delays.
You may request the deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to our legal obligations to retain certain records. Requests for account closure and data deletion can be submitted to [email protected] and will be handled in line with applicable Philippine law. Please note that some data such as transaction records may need to be retained for a minimum period as required by financial regulations. We will inform you clearly about what can and cannot be deleted and the reasons why.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests where you believe your rights and freedoms override those interests. We will stop processing your data for that purpose upon receiving a valid objection. If you wish to exercise this right, please contact us at [email protected] with a clear description of your objection. We will respond within 10 business days and confirm the action taken.
cpunk does not sell your personal data to any third party, full stop. We may share limited information with trusted service providers who help us operate the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data securely and in compliance with Philippine data privacy law. We may also disclose your information to government authorities or regulators if required by law or a valid legal order. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance.
We use industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS. Sensitive account information is stored using strong encryption at rest, and access to personal data within our organisation is restricted to staff who genuinely need it to do their jobs. We conduct regular security reviews and promptly address any vulnerabilities identified. If a data breach occurs that is likely to affect your rights, we will notify you and the National Privacy Commission as required under Philippine law.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we will notify registered players through the platform or by email before the changes take effect. The date at the bottom of this page always shows when the policy was last revised. We encourage you to review this page periodically so you stay informed about how we protect your data. Continuing to use cpunk after an update means you accept the revised policy.
Last updated: January 2025. For privacy-related enquiries, contact us at [email protected].
Now that you know how cpunk handles your data, you can enjoy slot games, bingo, and the VIP programme knowing your privacy is protected. Create your free account today and experience a platform built with Filipino players in mind. We are committed to keeping your information safe every step of the way.